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User’s Guide for Magna™ Platinum Series™ Printers

Troubleshooting

This chapter explains how to troubleshoot the Datacard®

Magna™ Platinum™ Series photo ID printer and how to obtain

service. It explains:

• What to do if you think the printer is not working

• How to make test cards

• Problems you might see in the appearance of cards

• How to obtain service

• How to package the printer to return for service

1 2 ... 68 69 70 71 72 73 74 75 76 77 78 ... 179 180

User’s Guide for 1
Magna™ Printers 1
Regulatory compliance 2
Trademark acknowledgments 2
Proprietary Notice 2
Contents 3
Overview 7
About this manual 8
Audience 8
About the Magna printer 8
Printer models 9
1-4 Overview 10
Printer features 12
Inside the printer 13
1-8 Overview 14
1-10 Overview 16
1-12 Overview 18
Using the printer 19
Loading cards 21
2-4 Using the printer 22
Loading the print ribbon 23
2-6 Using the printer 24
Load the print ribbon 24
Removing the supply cartridge 25
2-8 Using the printer 26
Remove the supply cartridge 26
Load supply in the cartridge 26
Supply tracker 28
Set the debower 29
2-12 Using the printer 30
Power on the printer and PC 31
Ready button 32
Status light 32
Making cards 33
2-16 Using the printer 34
Print from a PC application 34
Removing cards 36
Responding to messages 37
Figure 2-18: Typical message 38
Shut down the printer and PC 39
2-22 Using the printer 40
Using the printer driver 41
Document Properties 42
Use the Properties dialog box 43
3-4 Using the printer driver 44
3-6 Using the printer driver 46
• Print ribbon type 47
• Print blocking pattern 47
• Printer type 47
3-8 Using the printer driver 48
Using the Printer Toolbox 50
3-12 Using the printer driver 52
Open the Printer Toolbox 52
Exiting the Printer Toolbox 53
3-14 Using the printer driver 54
Maintaining the printer 55
Running a cleaning cycle 56
4-4 Maintaining the printer 58
Replace the cleaning roller 58
Cleaning the printer rollers 60
4-8 Maintaining the printer 62
Cleaning the supply tracker 64
Clean the supply tracker 65
Cleaning the heated roller 66
Cleaning tips 67
Cleaning the printhead 68
Edge of the printhead 69
Ground cable 70
4-18 Maintaining the printer 72
Troubleshooting 73
Troubleshooting guide 74
Track Format Data 77
Windows test page 78
Magnetic stripe test card 79
Problems with card appearance 80
Problem Troubleshooting 81
5-10 Troubleshooting 82
5-12 Troubleshooting 84
5-14 Troubleshooting 86
5-16 Troubleshooting 88
What you see 89
Possible causes Solutions 89
Optional overlay module 91
5-20 Troubleshooting 92
Jane Doe 93
5-22 Troubleshooting 94
Obtaining service 95
5-24 Troubleshooting 96
5-26 Troubleshooting 98
Before you install 99
Installation audience 100
General requirements 100
Selecting the site 101
6-4 Before you install 102
6-6 Before you install 104
Install the printer 105
Unpacking the printer 106
Who to call for assistance 108
Connecting cables 109
7-6 Install the printer 110
Connect a USB data cable 110
7-8 Install the printer 112
Connect the power cord 113
Installing the printer driver 114
7-12 Install the printer 116
7-14 Install the printer 118
7-16 Install the printer 120
7-18 Install the printer 122
Printing sample cards 124
Setup tips 124
Changing optional settings 125
Setting printer permissions 126
7-24 Install the printer 128
Safety and compliance 129
Liability statement 130
Acknowledgments 131
Supplies and cards 133
Personalization supplies 134
Laminate material 135
Authentic 136
Tips for success 137
Name Part number Description 137
Card specifications 138
StickiCards 139
Contactless smart cards 139
Pre-punched cards 139
Card quality guidelines 140
Cleaning supplies 141
Replaceable cleaning sleeve 142
Cleaning kits (optional) 142
Magnetic stripe cleaning card 143
Cleaning pen 143
Heated roller cleaning stick 143
Printer driver CD-ROM 144
Path Purpose 145
Printer components 146
Card cartridge 147
Cleaning roller spindle 147
Card output stacker 147
Data cable 147
Power cable 148
Smart card cable 149
Overlay cartridge 149
Topcoat cartridge 150
Spool cap 150
Related publications 151
PC port settings 153
Set up two ECP parallel ports 154
Setting parallel port values 157
• Setting USB port values 161
• Setting serial port values 161
Magnetic stripe encoding 165
Magnetic stripe escapes 167
Using magnetic stripe escapes 168
Printer 169
Manufacturer 169
Encoding 169
Syntax Example 169
TTS (Thrift Third Standard) 170
NTT character set 171

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